Charm Sciences Privacy Policy

Charm Sciences, Inc. is committed to protecting your privacy and providing you with a positive experience while using our websites, products, and services.

Charm may, at any time, to modify this Privacy Policy. If we revise the way we collect, use, or share personal information, we will post those changes in this Privacy Policy. If we make material changes to our Privacy Policy, we will also notify you via email as well as by posting a notice on our website. You should review this Privacy Policy periodically to keep up to date on our most current policies and practices. The effective date is at the end of this Privacy Policy.

1. Scope

This Privacy Policy provides you with guidance on your rights and obligations in relation to your personal information. Privacy rights and obligations may differ in certain locations based on local law, in which case Charm will comply with the local legal requirements. If a notice conflicts with this Privacy Policy, the specific notice or supplemental privacy statement controls.

 

2. Collection of Personal Information

“Personal information” is any information that can be used to identify an individual, and includes things such as your name, physical address, email address, phone number, login information, marketing preferences, company affiliation, or geographic location. Charm may collect personal information that is necessary for legitimate business purposes, which are disclosed to you at the time of collection. Charm will only use this information for the purposes for which it was collected. Charm may also collect personal information from legally-compliant third-party sources and engage third parties to collect personal information to assist us.

One of the most common methods of collecting personal information is during the online form submission or registration process, including where a website user is requesting some information, a courtesy newsletter, registration for an event, or responding to similar offers or further product information.

Charm and the third parties we engage may automatically collect and aggregate data using cookies, weblogs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of our content delivery services and to help us tailor content or offers for you. Please read the “Cookies” section below for more information.

3. Purpose and Use of Personal Information

Charm may use your personal information for operational, legal, administrative, and other legitimate purposes permitted by applicable law. Charm has not and does not sell personal information. Some of the ways we may use personal information include:

• Providing you with requested products or services.
• Providing you with information regarding our products or services.
• Analyzing and monitoring extent of website use.
• Providing customized product and service information.
• Allowing users to participate voluntarily in mailings or other events.
• Providing product service updates, information, and alerts.
• Sending communications, including for marketing or other customer satisfaction purposes.
• Order processing, and to provide transaction documents.
• To contact users for information verification purposes.

 

4. Right to Access, Correct and Delete Personal Information

You may access your personal information to the extent required by law to review, update, correct inaccuracies and, delete such personal information, pursuant to applicable regulations. On request we will provide you with reasonable access to the personal information we collect about you. Because personal information—for example, your email address—is required to communicate with you, we retain personal information if your account is active. You will have the opportunity to correct, transfer, update, modify, or delete this information. You may also limit the use and disclosure of your information by either unsubscribing from marketing communications or contacting us at the address listed below or by emailing info@charm.com. Some information may remain in our records even after you request deletion, to the extent permitted by the EU General Data Protection Regulation 2016/679. Additionally, there may be limits to the amount of information we can practically provide. We may limit access to personal information where the burden or expense of providing access would be disproportionate to the risks to an individual’s privacy or if it would violate others’ rights. Charm does not discriminate based on a user’s exercise of privacy rights.

5. Sharing Personal Information

Charm may disclose personal information to its subsidiaries and affiliates.

Charm may disclose your personal information without providing you with a choice in order to honor a request that you have made through the products or services; comply with the law or in response to a court order, government request, or other legal process; protect the interests, rights, safety, or property of Charm or others; protect against fraud or for risk management purposes; or respond to adverse third parties in the context of litigation. In addition, if Charm sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, Charm may transfer your personal information to a third party as part of that transaction.

Charm requires all unaffiliated third parties to treat personal information as confidential. Charm will not provide personal information to third parties for their own marketing purposes without your consent.

If you participate in a discussion forum, chat room, or provide comments related to Charm on a social media or other public platform, the information you provide there will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Charm nor you have control over.. Charm may offer you the ability to share personal information through a social networking site (e.g., Facebook, Twitter), using such site’s integrated tools (e.g., Facebook “Like” button, or Twitter “Tweet” button). These tools enable you to share personal information with other individuals or the public, depending on your settings. For more information about the purpose and scope of data collection and use in connection with such social networking site or a site’s tools, please visit the privacy policies of the entities that provide these sites. Charm is not responsible for any information you choose to submit on these forums or sites that are not Charm-controlled.

6. Security of Personal Information

Charm has physical, administrative, and technical safeguards to help protect the personal information it collects. Charm will take reasonable and appropriate steps to ensure safety of your personal information in compliance with applicable regulations.

7. Retention of Personal Information

Charm will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

8. Cookies

When visiting the Charm website, our servers may query your computer to see if there are cookies previously set by Charm. A cookie is a text file that is created when your browser visits a website. Afterwards, every time you visit the Charm website, your browser retrieves and sends this file to the Charm website’s server. Cookies enhance the website user experience by:

• Helping Charm authenticate you as a user when you log in to a secure area;
• Storing information about your website user activities so you may easily pick up where you left off;
• Storing your user preferences, which allows you to customize how information is presented through site layouts or themes; and
• Personalizing the manner Charm responds to you via marketing communications.

The cookies Charm collects may include the following information: a unique identifier, user preferences, and profile information used to personalize the content shown to the individual users. You will be informed about our use of cookies when you visit the Charm website. It is your choice whether you allow Charm to store such information on your device. You may be able to set your web browser to alert you when a cookie is used, and may use your browser to accept or reject the cookie; additionally, you may disable the cookie feature on your browser entirely. However, disabling cookies may prevent you from using some features on Charm websites. You can find more detailed information about cookies at aboutcookies.org

We may collect and share the physical location of your device with your consent for purposes consistent with this Privacy Policy, such as to provide you with personalized location-based products or services. In some instances, you may be permitted to allow or deny such use of your device’s location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized products or services.

Some web browsers and devices permit you to broadcast a preference that you are not “tracked” online. At this time, Charm does not modify your experience based upon whether such a signal is broadcast.

9. Cross Border Transfer of Personal Information

Charm is a global organization, we may transfer your personal information to a subsidiary or affiliate, or to third parties as described above in various countries. By using our websites or products, or providing any personal information to us, where applicable law permits, you consent to the transfer, processing, and storage or such information outside of your country of residence where data protection standards may be different.

If you have any complaints regarding our compliance with this Privacy Policy, you should first contact us at the address listed below or by emailing privacy@charm.com. We will investigate and attempt to resolve complaints and disputes regarding collection, use, and disclosure of personal information in accordance with this Privacy Policy.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local supervisory authority. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures are exhausted.

10. Prospective Employee and Employee Information

If you apply for employment to or are currently an employee of Charm, Charm is authorized to collect the information it obtains through your application for employment or continued employment with Charm, and your submission of employee related documents, including the personal information that you submit in connection with your employment or intended employment (collectively “Employee Information”). Examples of Employee Information collected include  your name, date of birth, government issued identification (passport, social security number, driver’s license number), banking information, marital status, benefit information, title, employment history, education, job qualifications, and other relevant employee personal data. We also collect some of this information about your dependents when you provide it to us when you enroll in health and other benefits or provide contact information. Employee Information does not include any information that is available to the public and excludes generally available information.

Charm will collect, use, store and retain, and secure your social security or other identification numbers in accordance with this Privacy Policy. Charm will not intentionally communicate or make available, in any manner, your social security or other identification number to the public. Charm will not require you to transmit your social security or other identification number over the Internet, unless the connection is secure or the social security or other identification number is encrypted. Charm will not print your social security or other identification number on any materials that are mailed to you, unless state or federal law requires or permits the social security or other identification number to be on the document to be mailed.

Charm may use Employee Information to evaluate applications for employment, manage your employment (i.e., training, payroll, benefits, travel, reimbursement expenses, performance appraisals, succession planning, team member safety), investigate and respond to any claims related to your employment, and comply with applicable laws. Your Employee Information will not be used for marketing purposes by us or any third-party, unless you specifically consent to such use.

Charm shares your Employee Information with vendors who provide human resource functions to us. Those third parties are required to protect your Employee Information. Charm may disclose your Employee Information if required or permitted to do so by law (e.g. governmental action or litigation), or to relevant third parties such as site technicians, brokers, auditors, lawyers, or professional advisors. If Charm or substantially all its assets are acquired Employee Information may be part of the transferred assets.

Employee Information may be stored in hard copy or electronic format within company offices or in the cloud in the United States or other countries where Charm, its affiliates, agents, or contractors conduct business. Your Employee Information may be transferred into our human resources systems and used to manage your employment, may become part of your personnel file, and may be used for other work-related purposes. Your Employee Information will be kept for as long as legally required.

If you have any complaints regarding our compliance with this Privacy Policy, you may email privacy@charm.com.

11. EU General Data Protection Regulation

The Charm Privacy Policy addresses our commitment to the processing of personal data in accordance with the EU General Data Protection Regulation 2016/679.

12. Other Contractual Relationships

If you enter into a separate contract with Charm which requires, or contemplates, collecting, using, or sharing information about you in a manner that is different than described in this Privacy Policy, the terms of that agreement apply.

13. Other Websites

This Privacy Policy does not apply to sites or applications offered by other companies or individuals, including third-party products and services, that may be displayed as content in a search on our website. Charm encourages you to read the privacy policy of any third-party before transmitting personal information.

14. Contact Information

If you have any questions or concerns related to this Privacy Policy, please contact Charm at privacy@charm.com.

Charm Sciences, Inc.
659 Andover Street
Lawrence, MA 01843-1032 USA

If Charm needs, or is required, to contact you concerning any event involving your information, we may by email, telephone, or mail.

May 11, 2022